Refund and Returns Policy

Return and Refund Policy

1. In keeping with Neeara’s goal of ensuring user satisfaction, this cancellation, return and refund policy sets out Neeara’s procedures and policies in accepting:

Any return or cancellation of products by users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

1.2. Users are required to peruse and understand the terms of this policy. Return and Refund policy shall be accepted without modification and you agree to bound by the terms contained herein by initiating a request for Return & Refund of the product(s) on the website

Process: –

The process for initiating the process for raising a return / refund / exchange request

1. Login with your credentials and visit the “My Account” section.
2. Select the order you want to return and click on “Return/Exchange” and follow the instructions on the page to obtain a return ID. Kindly drop an email to order@neearafashion.com with attached image/video of the product.

At the time of refund/return creation, in case of Cash On Delivery (COD) mode, the user should specify the preferred mode of refund i.e via UPI, user’s Bank.

2. Terms of cancellation

2.1. Cancellation.

2.1. Prior to the dispatch of the purchased products, If the user decides to cancel the purchase, the user can do so by logging in to their respective accounts.

2.2. A user is permitted to fully or partially cancel the orders prior to its dispatch from Neeara Fashion.

2.3. Upon successfully placing an order on the platforms, when Neeara Fashion has successfully handed over the product(s) to its logistic partner the user will receive a unique tracking identity number, which will enable the user in tracking the status of delivery of the purchased products.

3. Refund.

In all events of:

3.1 Cancellation prior to the dispatch of the purchased products, Neeara Fashion shall initiate refunds (if any) within 4-5 days

Cancellation after the dispatch /on receiving the product by user, Neeara Fashion shall initiate refunds within 4-5 days to user’s bank account/UPI from the date on which it received the returned product from the user (once the quality check is done).

3.2 In case of Cash-On-Delivery (COD), the refund will reflect in the user’s bank account within 4-5 days (subject to the policies of the user’s bank in case of bank account/credit card refunds) from the date on which Neeara Fashion initiates the refund. All refunds, except for refund to shall be subject to applicable charges as may be deducted by the user’s bank.

3.3 In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment (UPI or Bank etc). All refunds shall be subject to applicable charges as may be deducted by the user’s bank.

4. Terms of Return

Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

4.1. Neeara Fashion will initiate the refund or replacement process only if the products are received in accordance with the Cancellation, Return and Refund Policy.

4.2. Neeara Fashion accepts partial return wherein user can raise a return request for one or all the products except in case of Bundled/Combo packages or Gift Packages.

4.3. In the event where there are defects and damages in the Product (attributable to, and accepted by Neeara Fashion after due verification at its sole discretion) or in case of late delivery (except in case of force majeure), a user may initiate a request for returning the product on the platform. The user shall initiate such requests for a return within 48 hours/ 2 (two) days from the date on which he/she received the delivery of the Product.

NOTE: –

1. For a smooth exchange or refund of a product:
2. a) It is mandatory to make a 360-degree unboxing video recording of the product from the start, which shows the original labels and tags with the box being intact.
3. b) The video is clear and it highlights/focuses on the defective/damaged/missing part of the product.

Please note, in case of, signs of tampering or lack of sufficient evidence and/or if the video is not shared with us on the registered contact detail or email, as mentioned on the website, the claims may not be fulfilled.

2. If a user has purchased Combo/Bundle Package, the user is required to return or exchange all the products that form a part of the Package for Neeara Fashion to process refunds.
3. In case, if the accessories delivered with the Product are not returned along with the product & in an undamaged condition, return or exchange is not eligible.
4. The user shall ensure that the Product(s) being returned or exchanged should be unused, unwashed, without any tears or any damage to the product, all packaging material undamaged and unused, with price tags (If have) intact. Such returned Product(s) should not carry stains, sweat, detergent, or body odour.

5.Refunds or exchange will not be eligible, if the gifts accompanying the purchased product have not been returned, or upon being returned, show signs of being used, washed, or defect.

6. In the event a user returns or exchange a Product that is not accompanied by the accessories, gifts or other items originally bundled with such product, Neeara Fashion shall have the right, exercisable at its sole discretion, to

(i) (a) refuse to accept the return of such Product, or

     (b) process any refund thereof, or

(ii) deduct the amount payable in respect of such items from the amount of refund such user is entitled to.

7. Neeara Fashion shall initiate a process of refund or exchange, upon conducting quality checks.
8. It is further clarified that Neeara Fashion shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.
9. Neeara Fashion reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the user.
10. Neeara Fashion shall make all reasonable attempts to keep the user apprised of the status of refund through updates shared on the user’s registered mobile number and email address. Neeara Fashion disclaims all liabilities that may arise on account of its failure to keep the user apprised of the status of the refund.
11. Products which are purchased in the period of contests, clearance, special offers or the promotional offers, can’t be returned or exchanged.

12. If rare pin codes, where the pickup service may not be available & the user wishes for the return or exchange of the purchased product, he/she will have to send it to the below mentioned address, via a courier service, to our warehouse, on his/her expense (up to Rs. 70), will be reimbursed.

In case the charges exceed Rs.70 (including all the charges), the amount will be adjusted against the customer’s refund.

Grievance Redressal

Any grievances relating to the Cancellation, Return and Refund Policy may be directed to the grievance officer of Neeara Fashion who can be contacted at info@Neeara.com.

Q&A

What is Bundled Package-

Assorted bag of products

Example – Pair of Earring + Storage box + Chocolates + Cleaning Solution

What is Combo Package

Combination of similar or diff products 

Example – If the user has purchased a pair of earrings, with either a pendant set or Mang   

Tika as (one) one product, the user will be required to return both (pair of earrings with   

the Pendant set or pair of Earrings with Mang Tika). user will not be allowed to return

either only earrings or the pendant set or the Mang Tika.

Neeara Fashion